Energy Satisfaction Survey 2025
Internal reference
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Demographics
1. What is your first name?
2. What is your last name?
3. What is your age?
17 or younger
18-20
21-29
30-39
40-49
50-59
60 or older
4. Do you rent or own the place where you live?
Own
Rent
Neither (please specify)
Neither (please specify)
5. What is your street address?
6. In what city do you live?
7. At what email address would you like to be contacted?
8. At what telephone number would you like to be contacted?
9. How many children, by age, currently live in your household?
10. Which services do you currently use? (Select all that apply: Gas, Electric, Broadband, Mobile)
Gas
Electric
Broadband
Mobile
None of the above
11. Who is your current gas, electric or other energy supplier?
12. Who is your current broadband supplier?
13. Who is your current mobile supplier?
Satisfaction Levels
14. How likely is it that you would recommend your current utility suppliers to a friend or colleague? (Scale 1-10)
15. What do you like most about your current utility suppliers (Provide all that apply: Gas, Electric, Broadband, Mobile)?
16. What do you dislike about each utility provider?
Switching Considerations
17. What factors would motivate you to switch providers? (Select all that apply: Price, Service Quality, Customer Support, Promotions, Other) Please rank the importance of these factors.
Price
Service Quality
Customer Support
Promotions
Other
18. Are you aware of other providers in your area? (Yes/No)
Yes
No
19. Have you considered switching in the past? (Yes/No)
Yes
No
20. If yes, what stopped you from switching? Barriers to Switching:
21. What concerns do you have about switching providers? (Select all that apply: Contract Penalties, Service Interruptions, Lack of Information, Other)
Contract Penalties
Service Interruptions
Lack of Information
Other
None of the above
Interest in Offers
22. Would you be interested in receiving information about better deals or promotions from other providers? (Yes/No)
Yes
No
23. If yes, how would you prefer to receive this information? (Email, SMS, Phone Call)
Email
SMS
Phone Call
Additional Comments
24. Please share any other thoughts or comments regarding switching providers.
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